FAQ
Have questions? We've got answers!
To place an order, simply browse our website, select the products you wish to purchase, and click “Add to Cart.” Once you’ve added all desired items, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email once your purchase is complete.
We strive to process orders quickly, so modifications or cancellations are only possible if your order has not yet been processed or shipped. Please contact our customer service team at connect@nishvine.com as soon as possible if you need to make changes to your order.
We accept online payment only.
we do not take return.
No, we are not offering international shipping at this time. We currently ship only within our local region. Please check back in the future for any updates or changes to our shipping policy.
Yes, we offer gift wrapping services for an additional fee. You can mail us connect@nishvine.com and we will ensure your gift is beautifully wrapped and ready to present.
Currently, our candles are available for purchase exclusively through our website. Stay tuned for future updates on potential retail partnerships.
If you receive a damaged or defective item, please contact us within 3 days of receipt. Include photos of the damaged item and packaging if possible. We will arrange for a replacement or refund based on the situation.