Refund, Return & Cancellation Policy
Thank you for shopping with NishVine.
At NishVine, we specialize in handcrafted candles and home fragrance products. Due to the fragile, consumable, and personal-use nature of our products, we maintain a strict No Return and No Refund Policy.
Please read this policy carefully before placing an order.
No Returns & No Refunds
All products sold on www.nishvine.com are non-returnable and non-refundable once delivered.
We do not accept returns or provide refunds for:
Change of mind after purchase
Fragrance preferences or personal expectations
Minor variations in color, texture, or finish
Products that have been used, burned, or altered
Incorrect orders placed by the customer
By placing an order on our website, you acknowledge and agree to this policy.
Damaged, Defective, or Incorrect Products
We take great care in packaging every order. However, if you receive:
A damaged product
A defective product
An incorrect item
Please contact us within 12 hours of delivery.
To process your request, kindly provide:
Your Order Number
Submit a clear and unedited video of the product unboxing.
Photographs of the packaging showing any damage
A brief description of the issue
Requests received after 12 hours of delivery may not be eligible for review.
Upon verification, NishVine may, at its sole discretion, provide a replacement for the affected product.
Order Cancellation
Orders may be cancelled only before they are processed or dispatched from our warehouse.
Once an order has been packed, processed, or shipped, cancellation requests cannot be accommodated.
To request a cancellation, please contact our support team as soon as possible after placing your order.
Handmade Product Variations
Many NishVine products are handcrafted and made in small batches.
As a result, slight differences in:
Color
Shape
Texture
Wax finish
Fragrance intensity
may occur from one product to another.
These natural variations are part of the handmade process and are not considered defects.
Shipping Delays
While we strive to ensure timely delivery, shipping timelines may occasionally be affected by:
Weather conditions
Courier partner delays
Public holidays
Natural calamities
Operational disruptions beyond our control
Such delays do not qualify for refunds, returns, or cancellations.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us:
Email: connect@nishvine.com
Website: www.nishvine.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We appreciate your trust in NishVine and thank you for supporting handcrafted products.