Effective Date: 01-04-2023
Welcome to NishVine! By accessing or purchasing from our website (www.nishvine.com), you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. General
- This website is operated by NishVine, a candle-making company based in India.
- All products listed are handcrafted and described to the best of our ability.
- We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Orders
- All product images are for representation purposes only. Slight variations may occur due to the handmade nature of our items.
- Orders are confirmed only after successful payment.
- We reserve the right to cancel or refuse any order at our discretion.
3. Pricing & Payments
- All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
- Payments are securely processed via Razorpay. We do not store your card or banking details.
- Razorpay may collect and process your payment information as per their privacy policy. For more details, visit https://razorpay.com/privacy.
4. Shipping & Delivery
- We ship across India using trusted courier partners.
- Estimated delivery time is 3–7 business days depending on your location.
- Delays due to unforeseen circumstances (weather, logistics, etc.) are beyond our control.
5. Returns & Refunds
- Due to the nature of our products, returns are accepted only for damaged or defective items.
- Refunds will be processed within 7 working days after approval.
- To initiate a return, please contact us at [your support email] within 48 hours of delivery.
6. User Conduct
- You agree not to misuse the website or engage in fraudulent activities.
- Any attempt to interfere with the website’s functionality or security will result in legal action.
7. Intellectual Property
- All content, images, and designs on NishVine are the intellectual property of NishVine and may not be reused without permission.
8. Limitation of Liability
- NishVine shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Governing Law
- These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Delhi courts.
10. Contact Us
For any queries, reach out to us at: 📧 connect@nishvine.com